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Warranty Policy

The warranty applies only to Ruff Tough Kennel (hereafter RTK) products purchased from an Authorized RTK Dealer, Distributor or online store and is extended only to the original purchaser ("owner") for a period of one year from the purchase date. All warranty claims must be accompanied by the original purchase receipt from an Authorized RTK Dealer, Distributor or website.

RTK warrants all products sold by Authorized Dealers and Distributors to be free of defects in material or workmanship.  This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

Excluded from coverage under this warranty are the following:

  • Damage or breakage from wear and tear by your pet, such as chewing on vent holes or door frame
  • Impact-related damage or breakage, this includes vehicle accidents and collisions
  • Damage resulting from abuse, misuse or carelessness, including dropping or falling out of vehicle
  • Intentional damage and/or breakage
  • Normal customer wear and tear, this includes scratches, slight warping, and edge chipping
  • Warping from exposure to heat, rain or snow - this is a natural occurrence of the kennel due to the flex design.
  • Damage resulting from improper installation of accessories
  • Any damage caused from anything other than defects in material or workmanship 
  • Damage from the use of solvents, adhesives, or cleaning solutions
  • Alterations or modifications done by customer
RTK will pay for the product to come back to our facility to replace or repair and send back.