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Returns & Exchanges

Customer Satisfaction

Your satisfaction is of utmost importance to us! Return any unsatisfactory item, in new condition, within 30 days of the delivery date for credit to your account/credit card, exchange, or adjustment minus shipping costs. After this date the manufacturers' warranty applies. Regular shipping charges apply on all returns and exchanges. Please see instructions for returning merchandise listed below.

If you purchased from one of our authorized dealers and it is an issue other than manufacturers warranty, please contact them directly for the return/exchange.  

Please note that we do not permit the return of the following products:

  •      Special orders and/or products that are custom configured to your specifications (this includes "Extra Vent Holes")
  •     Products sold "as is" or “seconds” 

You may want to insure all returned goods for the full retail price. We cannot be responsible for items which are damaged or lost in shipment when being returned. Returns should be shipped via UPS/FedEx or insured Parcel Post to: 46982 Mindy St, Tea, SD 57064. The Post Office lacks accurate tracking and delivery confirmation. If you ship via the Post Office we suggest delivery confirmation with a signature required.

Have questions or need help? Call us at 605-368-9872 or e-mail shipping@rufftoughkennels.com or orders@rufftoughkennels.com

Return/Exchange Form

Kindly fill out the form below and mail with your return (for all orders place directly with us or for warranty issues).  As mentioned above, if purchased through an authorized RTK dealer please contact them for the return/exchange.

Download Return/Exchange Form here


Reporting Damaged Goods or Lost Shipment

Please email us or call us at 605-368-9872 in case of damaged or lost shipments.


Your Privacy is Protected

Protecting your personal information and privacy is very important to us. We hate spam! Ruff Tough Kennels does not sell or rent out our customers' names, addresses or email addresses to anyone. We send out email notifications on shipments, products, special promotions, etc. from time to time.